Lead UX Designer 2017-05 2019-01
Client workshops, client management, UX prototying, user research and testing, user journey mapping, mentorship
ProjectsWorked with Camden CCG to rethink the way GPs find services in their borough. Worked with the client to create a new process that allowed commissioners to more easily upload services. Tested new designs with commissioners and led meetings with in-house development team to ensure features were achievable within constraints.
Worked with Bruton Lloyd designing an internal bookings, file sharing and invoicing system for tutors and pupils. Facilitated client workshops to understand requirements and advised on timeframes. Planned and ran interviews, drawing insights to ensure the product was user-centred. Designed and tested responsive, interactive wireframes for the 3 parts of the system: tutor, client and agency.
- User research
- Client management
- User journey mapping
- Client workshops
- Hiring and ongoing mentorship of the design intern