Citizens Advice - Design System Team

Mid-weight UX Designer 2019-07 2020-08

Design systems, accessibility, UX prototying, research and testing, A/B testing, user journey mapping, agile development, line management

Intially worked on the team tasked with developing an accessible design system for their 3 main sites. Played a key role in conducting an accessibility audit of the public website. Findings were used to develop a design system that will improve the accessibility of around 2000 advice articles. The site has also seen an improved load time of 37% for migrated content.

Developing an accessible design system for Citizens Advice 3 main websites. Worked in a fully agile, multidisciplinary team to rebuild and migrate the public and adviser facing websites.

Played a key role in conducting an accessibility audit of the public website. Findings were used to develop a design system that will improve the accessibility of around 2000 advice articles. The site has also seen an improved load time of 37% for migrated content.

Used A/B testing and analytics to make improvements to components. Worked towards increasing consistency across Citizens Advice products. Oversaw front-end implementation to ensure components met AA requirements on WCAG 2.1.

Created responsive designs in Figma that harnessed the power of global libraries and reusable components.

Responsibilities

Creating and managing the figma component library
Consolidating and enhancing components
A/B testing
Writing design system documentation
Working with the developers to create the components on Storybook
Manual accessibility testing
User testing with disabled people
Getting wider stakeholder buy-in