Senior Product Designer 2021-09 Current
Software design, complex user journey mapping, Productboard and Pendo champion, coaching, agile development, accessibility, design Systems, user research and testing, project planning, UX workshops and training
Productboard champion - defining processes for Productboard and embedding them within the organisation. Collecting customer insights from commercial teams as well as direct from customers and using them to prioritise features and define roadmaps.
Using Pendo to understand user behaviour, create custom reports and identify success milestones. Also tasked with writing communciations to customers in-app
Rebranding Heydoc to Semble and designing the new Semble UI component library.
Increasing the safety of sharing patient data with 2FA.
Saving medical secretaries time by allowing them to search a list of NHS GPs and add those GPs as a relationship to the patient.
Sending patients reminders and follow-up messages for appointments.
Allowing clinics to take payment on site with Stripe payment terminals.
Ability to book theatres for surgery on the calendar.
Improving the onboarding process.